Thank you for visiting CDLINGHANG—we are glad you are here.
Whether you have a question about a decorative piece, need help with an order, or want details about shipping, tracking, returns, or refunds, our customer care team is ready to help. Every customer who chooses to shop with us matters, and we will work to make your experience feel attentive and straightforward.
Details That Help Us Help You
To help us understand your request and reply efficiently, please share as much of the following as you can:
Your order number, if available;
The email address used when placing the order;
The name or web link of the item in question;
A clear explanation of your question or request; and
Relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the decorative piece, the issue, the shipping label, and the outer packaging where relevant. Because decorative items can be fragile or unusually shaped, photographs of the packaging and any protective material help us review the matter accurately and offer an appropriate solution. Please do not discard the item or its packaging while we review your request unless our team instructs you otherwise.
Ways to Get in Touch
Customer Service Email:
support@cdlinghang.com
Store Website:
cdlinghang.com
Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always be able to respond immediately, we will give each request careful attention.
For a time-sensitive order issue, please clearly explain the situation in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.
Please avoid sending multiple messages about the same issue, as duplicate messages may make it harder to track your request.
Changes and Cancellations
If you need to correct a delivery address, change a decorative piece in your order, or request a cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, packing, or shipment, we cannot guarantee that it can be changed or canceled.
Returns and Product Concerns
Please contact us before sending any item back.
The correct return location may vary depending on the piece, the order, and the customer location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.
Do not send an item to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.
Items sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Please review our Returns, Refunds and Cancellation Policy for complete eligibility requirements and refund procedures.
If an item arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing part or item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.
Company Information
Brand:
CDLINGHANG
Website:
cdlinghang.com
Store Operator:
Hunan Jingbangda Logistics Technology Co., Ltd.
Legal Entity:
Hunan Jingbangda Logistics Technology Co., Ltd.
Registered Address:
Comprehensive Building and Warehouses 1–7, West Zone, Jingdong Asia No. 1 Changsha Wangcheng Logistics Park, Wangcheng Economic and Technological Development Zone, Changsha, Hunan Province, China
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 43-XNP-2
Warehouse: WSI – Suite 209
2722 South Jupiter Road
Garland, TX 75041
United States
Unified Social Credit Code:
91430112MA4M0U3U0E
Customer Service Emails:
support@cdlinghang.com
CDLINGHANG is operated by Hunan Jingbangda Logistics Technology Co., Ltd., which is responsible for the operation of the online store cdlinghang.com, order processing, customer service, and related ecommerce activities.