SHIPPING POLICY

Effective Date: July 18, 2026

Thank you for choosing CDLINGHANG. A decorative piece is often chosen for a particular spot—a flower bed, a front step, a porch railing, or a shelf—so we take care to pack every order properly and send it on its way with clear tracking.

This Shipping Policy explains where we deliver, how long handling and transit usually take, what shipping costs, how tracking works, and how we handle delivery problems. If anything is unclear, please contact us using the customer service email address below.

How to Pay
To keep checkout secure and convenient, CDLINGHANG accepts the following payment methods:
Visa, Mastercard, Maestro, Visa Electron, JCB, American Express, Diners Club, Discover, PayPal, and UnionPay.

Where We Deliver
CDLINGHANG currently delivers to:

United States

Canada

Mexico

Orders with shipping addresses outside these countries cannot be completed at checkout at this time.

Fulfillment centers and carriers may vary based on product availability, delivery location, and operational needs.

Shipping Rates and Estimated Transit Times

Destination Transit Time Free Shipping Threshold Standard Shipping Fee
United States 7–20 business days Orders of US$50 or more US$7.00 below US$50
Canada 10–30 business days Orders of US$50 or more US$8.00 below US$50
Mexico 20–30 business days Orders of US$50 or more US$12.00 below US$50

All shipping charges are listed in U.S. dollars. The applicable fee appears at checkout before you complete payment, and you may pay using any of the methods listed above.

Order Handling Time
Handling time is the period between placing an order and handing the parcel to the carrier.

Most in-stock orders are handled within 2–7 business days. Business days do not include weekends or public holidays.

Handling may take longer during:

Busy shopping seasons or major promotions;

Public holidays;

Inventory replenishment;

Additional packing or quality inspections, particularly for fragile or oversized decorative pieces; and

Preparation of made-to-order items, where noted on the applicable product page.

If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided during checkout and explain the available options.

Total Estimated Delivery Windows
Total estimated delivery time = handling time of 2–7 business days + transit time.

Approximate total delivery windows from order placement are:

Destination Transit Time Total Estimated Delivery Time
United States 7–20 business days 9–27 business days
Canada 10–30 business days 12–37 business days
Mexico 20–30 business days 22–37 business days

These timeframes are estimates, not guaranteed delivery dates. Delivery may be affected by:

Incorrect or incomplete delivery details;

Customs clearance;

Severe weather;

Public holidays;

Carrier disruptions;

Peak-season shipping volumes;

Remote delivery locations; or

Other circumstances beyond our reasonable control.

Please check your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Your Parcel
Once your order has been dispatched, we will send available tracking details to the email address provided during checkout.

You may also sign in to your customer account and check the “Orders” section for available updates.

Tracking details may take several business days to appear in the carrier’s system after dispatch. A temporary pause in tracking updates does not necessarily mean that the parcel has stopped moving.

If an order includes several items, they may be shipped in separate parcels. In that case you may receive more than one tracking number, and the parcels may arrive at different times.

Customs Duties and Import Taxes
Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the recipient’s responsibility. Depending on your selected payment method, these charges may need to be paid separately to the carrier or customs authorities.

If a recipient refuses delivery because of customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or provide incorrect customs information.

Address Accuracy
Customers are responsible for providing complete and accurate delivery information.

If you notice an error, please contact us as soon as possible at:

support@cdlinghang.com

We will make reasonable efforts to assist. However, once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete customer-provided address are the customer’s responsibility.

If you request redelivery to a corrected address, you are responsible for the applicable redelivery shipping charge.

Delayed, Lost, or Delivered Parcels
If tracking has not updated for an extended period or you believe a parcel may be lost, contact us at support@cdlinghang.com. Please include your order number and tracking information.

We will review the available information and, where appropriate, request an investigation with the carrier. Carrier investigations may take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;

Ask household members, neighbors, or building management;

Look for a delivery notice;

Contact the carrier using the tracking number; and

If a carrier investigation confirms that the parcel was lost before delivery for reasons not attributable to the customer, we will provide an appropriate solution, which may include a replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries
Decorative pieces may be fragile, heavy, or unusually shaped, so please inspect your parcel when it arrives. If an order arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide:

Your order number;

A clear description of the issue;

Photographs or videos showing the item and the problem;

Photographs of the shipping label and outer packaging where relevant; and

Confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and product availability, this may include:

Sending the missing part or item;

Sending a replacement;

Arranging an exchange; or

Issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected item or its packaging while your request is under review unless our customer service team instructs you otherwise.

Refused, Unclaimed, or Undeliverable Parcels
A parcel may be returned to us because of:

An incorrect or incomplete address;

Refusal by the recipient;

Failure to collect the parcel;

Repeated unsuccessful delivery attempts;

Failure to pay applicable customs charges; or

Another reason attributable to the customer.

If this occurs:

Refund eligibility will be assessed after the parcel is returned and inspected;

Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and

If redelivery is requested, the customer is responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when non-delivery results from a customer-attributable reason, except where applicable law requires otherwise.

Returns
For return-related matters, please do not send items to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Return Authorization 43-XNP-2
Warehouse: WSI – Suite 209
2722 South Jupiter Road
Garland, TX 75041
United States

Additional return eligibility requirements and refund procedures are explained in our Returns, Refunds and Cancellation Policy.

Contact and Company Information
If you have a question about shipping, tracking, or delivery, please contact us at: support@cdlinghang.com

Please include your order number and the email address used during checkout.

SHIPPING POLICY

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SHIPPING POLICY