Effective Date: July 18, 2026
What kinds of decorative pieces does CDLINGHANG carry?
CDLINGHANG carries a changing assortment of outdoor and indoor decorative items made for everyday styling and seasonal decorating. Depending on current stock and the time of year, our range may include:
outdoor and garden décor such as garden stakes, wind spinners, solar lanterns, yard statues, planters, and urns;
porch and patio accents such as welcome signs, door hangers, doormats, outdoor cushions, and covers;
indoor decorative accents such as wall art, vases, figurines, candle holders, mirrors, and tabletop sculpture; and
seasonal and holiday décor.
Colors, sizes, materials, designs, package contents, and options may vary by style and season. Please check the product page for the most current details.
How do I judge size, material, and finish before ordering?
Materials, dimensions, and finishes vary by design. Please review the material notes, care instructions, and product dimensions on each item page before ordering.
Because of photography, lighting, screen settings, material characteristics, and normal production variations, slight differences in color, texture, finish, paint, or dimensions may occur. These are not necessarily defects.
Are your pieces suitable for outdoor use?
Some of our designs are made for gardens, lawns, and planting beds, where they are exposed to sun, wind, and rain. Others are intended for covered outdoor spaces such as porches and patios, and still others are designed for indoor display only.
Suitability depends on the specific item, its materials, and its exposure to weather. Please review the product description, care guidance, and recommended use before purchasing. If you are unsure whether a piece is suitable for a particular spot, our support team can help.
Where do you ship?
We currently ship to:
United States
Canada
Mexico
Orders with delivery addresses outside these countries cannot currently be completed at checkout.
Fulfillment locations and carriers may vary depending on product availability, delivery destination, and operational requirements.
How long does order processing take?
Most in-stock orders are processed within 2–7 business days. Business days exclude weekends and public holidays.
Made-to-order products may require additional preparation time where stated on the applicable product page. Processing may also take longer during peak shopping periods, public holidays, inventory checks, or additional packing and quality-control procedures for fragile or oversized decorative pieces.
How long does delivery take?
Estimated transit times after dispatch are:
United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days
Processing time and transit time are separate. Including the standard 2–7-business-day processing period, approximate total delivery times are:
United States: 9–27 business days
Canada: 12–37 business days
Mexico: 22–37 business days
Delivery estimates are not guaranteed. Customs processing, carrier disruptions, severe weather, public holidays, remote destinations, or other circumstances outside our reasonable control may cause delays.
What does shipping cost?
Orders totaling US$50 or more qualify for free standard shipping.
For orders below US$50, standard shipping charges are:
United States: US$7.00
Canada: US$8.00
Mexico: US$12.00
The applicable shipping charge will be displayed at checkout before payment is completed.
How can I follow my order?
After your order is dispatched, we will send available tracking information to the email address provided during checkout.
You may also log in to your customer account and review the “Orders” section for available updates.
Why has my tracking stopped updating?
Tracking activity may take several business days to appear after dispatch. Updates may also pause while a parcel moves between carrier facilities, undergoes customs processing, or transfers to a local delivery provider.
If tracking has not changed for an extended period, contact us with your order number and tracking information. We will review the available information and, where appropriate, request an investigation with the carrier.
Will my order arrive in one box?
Items from the same order may be shipped in separate parcels depending on product availability, fulfillment arrangements, and delivery requirements.
If this happens, you may receive more than one tracking number, and the parcels may arrive on different dates.
Tracking says delivered, but I cannot find the parcel. What should I do?
Please first:
Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;
Ask household members, neighbors, or building management;
Check for a carrier delivery notice; and
Contact the carrier using the tracking number.
If the parcel still cannot be located, contact us with your order number. We will review the available information and help initiate an appropriate investigation.
Can I change or cancel an order?
If you need to correct an address, change a decorative piece in your order, or request a cancellation, contact us as soon as possible at:
support@cdlinghang.com
Please include your order number and clearly describe the requested change.
We will make reasonable efforts to assist you. However, once an order has entered processing, packing, or shipment, we cannot guarantee that it can be changed or canceled.
Can I send an item back?
You may request a return for an eligible item within 30 days after delivery.
Please contact us before sending anything back. If your request is approved, we will provide the applicable return address and instructions by email.
Items sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Complete conditions are provided in our Returns, Refunds and Cancellation Policy.
Can personalized or customized pieces be returned?
Personalized, customized, and made-to-order products are generally not eligible for a change-of-mind return.
This restriction does not affect your rights if the product arrives damaged, defective, incorrectly produced, incomplete, or materially different from the order you confirmed.
Who covers return shipping?
For an approved change-of-mind return, the customer is responsible for return shipping costs.
If a product is confirmed to be damaged, defective, incorrect, or incomplete because of our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.
CDLINGHANG does not charge a restocking fee.
How do exchanges work?
Exchanges are subject to product availability.
For an ordinary change-of-mind exchange, the original product must normally be returned and inspected before a replacement is processed. The customer is responsible for the applicable return shipping and new shipping costs.
For a confirmed damaged, defective, incorrect, or incomplete product, we will provide an appropriate remedy and cover authorized exchange-related shipping costs.
If the requested replacement is unavailable, we may issue an eligible refund and invite you to place a new order.
What if a piece arrives damaged, defective, incorrect, or incomplete?
Decorative pieces can be fragile, heavy, or unusually shaped, so please inspect your parcel on arrival. Contact us promptly and provide:
Your order number;
A clear description of the issue;
Photographs or videos showing the product and problem;
Photographs of the shipping label and outer packaging where relevant; and
Confirmation of your delivery address.
After reviewing the information, we will provide an appropriate solution. Depending on the circumstances and product availability, this may include sending a missing part or item, providing a replacement, arranging an exchange, or issuing a refund for the affected product.
If the problem is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover authorized replacement or return shipping costs.
What does an approved refund cover?
An approved refund covers the purchase price of the eligible returned product.
Original shipping charges